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How to remove viruses and malware |
1. **Disconnect from the internet**: Unplug the Ethernet cable or disable Wi-Fi to prevent the malware from spreading or communicating with its source.
2. **Enter Safe Mode**: Restart your computer and enter Safe Mode. This will prevent any malware from loading during startup and make it easier to remove.
3. **Update your antivirus software**: Ensure your antivirus software is up to date with the latest virus definitions. If you don't have antivirus software installed, it's highly recommended to install one before proceeding.
4. **Perform a full system scan**: Run a thorough scan of your entire computer using your antivirus software. Allow the software to quarantine or remove any identified threats. Follow the prompts and recommendations provided by the antivirus software.
5. **Use anti-malware software**: Consider using additional anti-malware software to perform a secondary scan. There are many reputable anti-malware tools available, such as Malwarebytes, Spybot Search & Destroy, or HitmanPro. Install one of these tools and perform a scan to catch any malware that might have been missed.
6. **Manually remove suspicious programs**: Go to the Control Panel (Windows) or Applications folder (Mac) and uninstall any suspicious programs that you don't recognize or didn't install yourself. Pay attention to recently installed software or any programs that are causing issues.
7. **Clear browser cache and extensions**: Malware can sometimes be associated with browser extensions or malicious scripts. Clear your browser's cache and remove any suspicious or unwanted extensions from your web browser.
8. **Update your operating system and software**: Ensure that your operating system, web browser, and other software applications are up to date. Updates often contain security patches that can help protect against malware.
9. **Reset browser settings**: If you're still experiencing issues, consider resetting your web browser to its default settings. This can remove any lingering malware-related settings or extensions.
10. **Monitor for future threats**: After removing the malware, it's important to be cautious in the future. Avoid downloading files from untrusted sources, be cautious when opening email attachments or clicking on suspicious links, and keep your antivirus software up to date.
Remember, these steps provide a general guideline for removing viruses and malware. If you're unsure or the infection is severe, it's recommended to seek professional assistance or consult your antivirus software provider's support resources for more specific guidance.